Heaven's View Family Child Care
41 Williams St
Fort Leonard Wood, MO
65473
Phone: (573) 452-2443
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All Customer Reviews
by Kayla Kreutzer
on 11/21/2014
I went to Heaven's View about 12 years ago. My aunt was a once a month volunteer, and told my mom about it. I wanted to get away from home because of issues and my mom took me down there to see what I thought. I was lied to and told that the girls have a blast "oh they were just having a snow fight the other day." They made it sound so wonderful. I agreed to go and soon later, I "moved in."
My first night was spent on a couch in the same room used for counseling. I was not given a bed. The next day I was given a white shirt (orientation level), and put in the big room with all the other girls. I went to sit on the couch to watch some tv and the girls looked at me funny. I soon found out that while in orientation, you are not allowed to associate with other girls. You are forced to sit at a cubicle all day by yourself. You can't even eat at the table with the other girls. You're basically immediately put in isolation. For 21 days.
It turns out all the fun things they offer is only for high level girls.. and it takes months to earn it and one can only hope to reach that level after months of infuriation for the way staff treats you for starting at a low level. The highest I reached was level one in 8 months.
The curriculum you use is decent.. but if you didn't know the answers to your test, don't worry, a certain staff member was willing to whisper all the answers to you to help you pass. We later found out why he was so nice, always sneaking in candy bars to us. He was having sex with multiple teenagers in the facility. To reward them he would sneak in cigarettes for them to smoke in the bathroom after bedtime.
If you need to use the restroom within the first thirty minutes after eating, too bad. They assume you will want to throw up your food. ??? Also, if you need a pad while on your period, they aren't placed discreetly in the bathrooms. You must ask a staff member for one (who is usually male), and he unwraps it in front of everyone and puts your initials on it before you use it.
You can't get up in the middle of the night to use the restroom because the motion sensors will go off. There's always someone that sleeps upstairs to supervise, but we are still not permitted to use the restroom.
You are allowed to see family members only once every three months. Phone calls are short and only once a week and they make a transcript of all that you say. There is no privacy to warn your parents what really goes on there. And when you do tell them during your first 3 month visit while in tears and begging to go home, the staff points out that you're obviously a troubled child and just trying to manipulate your way into going home. We're just making stuff up.
One male staff member was retired military and forced military lifestyle on people. Once I had a punishment of 1 push up and it took me 30 minutes to do one that met his standards. This is also the same man that twisted my friends arm behind her back for back talking. He is also the one that flipped a girl out of the top bunk bed.
I remember that night all too well. The girls had had enough. For a whole night, the girls took over and trashed the place. Broke the security cameras, mirrors, and a good friend of mine that is normally calm (which I still speak to this day), even got on a staff member and hit her. We were tired of being abused. And what happened to that normally calm, laid back girl? She was placed in a dark room for days until her parents came. Hardly fed and lucky to be able to use a restroom.
Soon after this incident my mother came for a visit .. I was able to go home for the weekend. I packed light because I didn't want to haul much but soon after we left she asked "Do you want to go back?" I said "No." She said "Then you don't have to." I left a lot of important things behind but I guess it was worth it to get out of there.
Many girls were fortunate enough to leave after this incident. Staff was required to alert the parents so they knew what happened. I remember one mother coming in and demanding her daughter, and we watched them walk hand in hand down the hill and we were left wondering when our turn would come.
For a few years after that my mom would hope "Maybe one day you'll appreciate going" Well it's been 12 years and I wouldn't send a dog there. There's probably so much more I could add, but I have blocked most of it out.
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