Mr. Rooter Plumbing
8501 E. Richland Road
Columbia, MO
65201
Email: mrrooter2008@yahoo.com
Phone: (573) 303-3922
About Us
We are independently owned, and operated. Licensed, Bonded, & Insured. Fast Service 24/7 Never an overtime charge, No arrival fee, Know the price before we start, Fixed right the first time, Clean Professional Technicians, Scheduled Appointment Times, Workmanship Guarantee! Our services include: Complete Plumbing Repairs Clogged Drains/Sewer Cleaning Faucets/Diposals Toilets/ Water Heaters Hydroscrubbing Leak Locating Tankless Water Heater Systems Sewer & Water Line Replacements Free Estimates Free Plumbing Check-ups
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Reviews
Average Customer Review
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from 8 reviews |
All Customer Reviews
by Jean Miller
on 10/8/2014
We contacted Mr. Rooter because we had used them before. The first time they were great. This time they have been a nightmare! We wanted to put in a new bathtub and add a master bath directly behind our current main bath.
It took contacting them several times before we finally received a bid for $1800 but when the work was done they charged us $2400 for things they didn't count on. We clocked the hours they were here and it was a total of 22.5 hours. The owner of the business gave me a rate of $40/hour. That would total $900 but we were charged $1480 in labor. Materials - we were charged $920. I could have purchased all the materials they used at retail for less than half that amount.
The plumbers came several times - never had all the materials they needed. We ended up running to Lowe's to purchase supplies so they would finish and not have to come back but they charged us for those supplies even though we bought them. We even ended up telling them we would set our own vanity and toilet to get them to finish but of course, they charged us for doing that as well. Then, when we went to put the new shower head on the main bath shower, it leaked because they forgot to install the washers that they were supposed to have installed when they were here.
I am extraordinarily disappointed in the service and even more in the integrity of this business. We are senior citizens and I believe they saw a good mark to take advantage of. Please beware!
0 people found this review helpful
by Chris Swift
on 1/16/2013
I had someone come out from Mr Rooter about a month ago. He was professional, thorough and was really helpful in explaining my plumbing issues and answered all the questions I had. Great choice.
0 people found this review helpful
by Steffany Francis
on 2/3/2012
Within 45 minutes of calling Mr. Rooter, Bill was at my door. I even got a call that he was running a few minutes late. He came on a rainy day without tracking anything in my home and was extremely professional. Bill quickly fixed my leaking toilet and was on his way. I will definitely call Mr. Rooter plumbing in the future!
0 people found this review helpful
by k hockman
on 9/27/2011
Sent to contact request thru Service Noodle and one request for an appointment thru Mr. Rooter website and never received a reply. Guess they don't need business.
0 people found this review helpful
by Gary Moreau
on 12/25/2010
I am in BNI on a weekly basis with Mr Rooter and Bill Johnson. I hear about the expert knowledge and the quality 24 hours service that is provided. I used them to replace our garbage disposal and had it in the next day after calling. If you own a restaurant or business you should have Mr Rooter as your regular maintenance contractor. No extra charges for 24 hour convenience.
0 people found this review helpful
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