Review of Mr. Rooter Plumbing

by Jean Miller on 10/8/2014
We contacted Mr. Rooter because we had used them before. The first time they were great. This time they have been a nightmare! We wanted to put in a new bathtub and add a master bath directly behind our current main bath. It took contacting them several times before we finally received a bid for $1800 but when the work was done they charged us $2400 for things they didn't count on. We clocked the hours they were here and it was a total of 22.5 hours. The owner of the business gave me a rate of $40/hour. That would total $900 but we were charged $1480 in labor. Materials - we were charged $920. I could have purchased all the materials they used at retail for less than half that amount. The plumbers came several times - never had all the materials they needed. We ended up running to Lowe's to purchase supplies so they would finish and not have to come back but they charged us for those supplies even though we bought them. We even ended up telling them we would set our own vanity and toilet to get them to finish but of course, they charged us for doing that as well. Then, when we went to put the new shower head on the main bath shower, it leaked because they forgot to install the washers that they were supposed to have installed when they were here. I am extraordinarily disappointed in the service and even more in the integrity of this business. We are senior citizens and I believe they saw a good mark to take advantage of. Please beware!
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