Review of Phil's Towing & Recovery
by craig niedbalski
on 10/23/2011
Please take care, and the very best of luck, if you decide to use this towing company. We had called for a tow for our Malibu, which was broken down on the side of HYW 270. At the time that we called, we were asked when we needed the car towed. We told "PHIL" that we needed the car towed ASAP, since it was on the side of the highway. we were told, at this time, that it would be picked up. The following day, at 6:00am, I happened to drive by and found that the car was not only still there, but was missing all wheels, tires and battery. Additional parts may be missing, we are not sure yet. I contacted Phil and was told that although he had made a verbal contract, which is how most towing companies opperate, he claimed that he was not responsible. I explained that he was liable, due to the fact that he had made a verbal contract to pick up the car the day before. Furthermore, he seemed to tire of the conversation and informed me that he was done talking and was going to go ahead and enjoy the rest of his Sunday. EXTREMELY UNPROFESSIONAL AND UNRELIABLE. DO NOT USE THIS TOW COMPANY, UNLESS YOU PLAN ON STAYING WITH YOUR CAR, WHICH COULD BE HOURS OR DAYS.
0 people found this review helpful
Comments for this review
Phil's Towing & Recovery on 10/28/2011
I understand your concern and the problems you seem to have, but as you recall you were suppose to call me when you dropped the keys. Was this done before the battery and the tires were missing? My responsibility is to take the car from you and deliver it to the shop of your choice and you failed to do so, before this particular mishap occurred. So, you may find this to me my fault but let's put a time perspective into place and you failed so this is your responsibility and i would be extremely upset also , but please DO NOT PROMISE THINGS THAT YOU DO NO DEIVER ON!!!!! YOU SHOULD OF ÇÅLLED ME WHEN THE KEYES ARRIVED ANd MAYBE A LITTE SOONER NEXT TIME.