Review of Sky Fencing & Decking
by allison johnson
on 6/20/2012 (last edited on 6/25/2012)
We are in the process of getting bids to put up our fence. SKY FENCING AND DECKING scheduled to be here to meet us at 9am this morning. When I called at 9:20am due to no call, no show the owner said he was at swimming lessons and blamed it on another employee (Chris). As soon as I shared my frustration that they did not call to cancel or reschedule and that I had wasted PTO at work for our appt (at no time during this call did I yell or even raise my voice) his response was, "ya, we aren't interested" and hung up on me. I am eager to pass on this info on to our neighborhood friends at our BBQ and HOA meeting. We live in a new development and at least 5 of us are taking bids now. Very inconsiderate Sky Fencing.
**In response to Eric, I ended up taking PTO so my husband could get ready for another appointment. I am an adjuster and work over the phone with our insureds. If I am not at my desk to take calls I have to use my PTO. Its too bad your company considers our time "nonsense".
0 people found this review helpful
Comments for this review
Eric Hummel on 6/21/2012
Sky Fencing will comment on this person for sure with no problem.
I did have to go to my son's swim lesson that morning. I told her sorry when she call at 9:20 and that is was a misunderstanding and I thought somebody else was going to make it to the bid at 9. I take the blame and also told her I could have somebody there asap. She comment that she was already frustrated that we didn't call or show up and didn't know if she wanted our bid. I did at this point say we are not interested, which is a choice I made. She was not at all understanding of the simple mistake, so I chose to move on.
Also the comments about taking time off is really nonsense, since her husband told us to call on cell phone when we get to house due to wife working from home. Hearing door bell, he said was not good for her customers on the phone. We make bids at different times of the day and they never once asked for a time that was after her work etc.
I don't understand why this person has to be so dead set on making comments about Sky Fencing. Simply we made a mistake on bid and we said sorry and she still didn't understand.