Review of Thompson and Sons Heating and Air
by assad raffoul
on 11/27/2012
from day one this contractor was dishonest. he started by giving me a 5 years warranty on a Trane furnace because he did not install the AC at the same time when Trane gives a 10 years warranty to all buyers. Than his screwy technician kept telling me that this furnace should last at best 7 years Which is not true. I stopped using them for the yearly inspection. the next inspector found out that they left a cover on the AC (That thompson installed later) not closed properly. it allowed water from the sprinkler to go inside the innards of the AC. Should he have not found this mishap, the unit would have lasted less than 7 years. Stay away from this dishonest outfit
0 people found this review helpful
Comments for this review
Thompson and Sons Heating and Air on 11/29/2012
Mr. Raffoul,
Thompson & Sons does not install Trane equipment normally.
If Trane offered a 10 year warranty, so be it.
For your knowledge, most builders don't install the outside "AC" unit until the home is finished. This is standard practice. As far as being dishonest, I don't believe your statements are accurate.
If the cover was left off the unit, it shouldn't have operated. Most units, "Trane being more expensive" have these relays which prevent the unit from operating. If you had an issue with the services you received, You should have called the owner.
Thanks,
James Thompson
OWNER