Review of J & R Car and Truck Repair
by To Iccye Aarion Smith
on 10/17/2013
Fred was a good guy and a good businessman when I first met him a couple of years back...fast fwd to 10-16-13...and I think the total opposite...we had a misunderstanding starting with the receptionist and her failure 2 let me know they were booked up through the wk...instead she told me 2 bring my car in last weds....a wk later my car had not been touched and when I tried talking to them...they both got defensive and rude...and when I wentinto the shop I'm told they were in the bay...I go out there and sandy and Fred are making out which is their business...but the way Fred treated me and talked 2 me was unbelievable
..I will never do biz wit him again and I wouldn't advise anyone else 2
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Comments for this review
J & R Car and Truck Repair on 10/18/2013
When the customer called to make an apt. she was informed at that time our week was full already. She called back later to let me know that she was bringing the car anyway. Again, she was told the same information. She called each day wanting to know if the car was ready. She was told several time it was not. She called us back and decided to have the car picked up. On 12-6-2011 we installed timing belt and water pump on 10-6-2013 we discovered that we could not do repairs due to vehicle damage caused by accident. Tried to explain to customer but was very unsuccessful.
frank menn on 10/18/2013
why do bad things happen to good people sandy and fred are the nicest people you can ever meet they have been working on my cars for 3 years and they do a great job always keeping me informed whats with my cars and they have great prices i found out about this comment from j@r when i picked up my car they printed the comment out and put on there counter so all customers can read and this letter upset me so much i decided to post my comment for all other people to read if you know fred and sandy u know this is not how they are j@r not bad if only 1 customer not happy for all t6he great work u do i would recomend j2r to anyone very happy customer